Terms & Conditions - Quality Products, Secure Payments & Fast Delivery

Welcome to OurShoppy.com. By using our website and purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

These Terms & Conditions apply to all purchases made through OurShoppy.com.
The website is operated by OurShoppy.com, Pandallur PO, Pandikkad, Malappuram, Kerala – 676521.
We reserve the right to update or modify these terms at any time without prior notice.

2. Products & Pricing

We make every effort to ensure product descriptions, images, and prices are accurate.
Prices may change without notice. Orders placed before price changes will not be affected.
All prices are inclusive/exclusive of applicable taxes (as mentioned on the product page).

3. Orders & Payment

Orders are confirmed only after successful payment via our secure payment partner Razorpay.
We do not store complete payment details. Razorpay ensures secure transaction processing.
We reserve the right to cancel any order in case of product unavailability, incorrect pricing, or suspicious activity.

4. Shipping & Delivery

We ship orders through trusted shipping partners.
Delivery timelines may vary depending on your location and product availability.
Shipping details (name, address, contact number) will be shared only with the shipping partner for delivery purposes.

5. Cancellations

Orders can be cancelled before shipment only.
Once an order is shipped, it cannot be cancelled.
For cancellation requests, contact our customer support immediately.

6. Returns & Refunds

We accept returns and refunds only in the following cases:

You receive a defective or damaged product.
You receive the wrong product.

Return Conditions:

You must notify us within 3 days of receiving the order.
You must provide a clear unboxing/opening video showing the package from unopened state to product inspection.
Products must be returned in original packaging and unused condition.

Refund Process:

Refunds will be initiated after inspection of the returned product.
Approved refunds will be processed within 7–10 working days to your original payment method.

Non-Returnable Items:

Products without unboxing video proof.
Items returned after 3 days of delivery.
Products damaged due to misuse or mishandling by the customer.

7. Privacy Policy

We do not collect unnecessary customer data.
We never sell, rent, or share your personal data for marketing purposes.
Your information is used only for order processing, payment, and delivery.
For more details, please read our full Privacy Policy.

8. Limitation of Liability

OurShoppy.com is not liable for delays or failures caused by events beyond our control (natural disasters, courier delays, strikes, etc.).
We are not responsible for product misuse or damage after delivery.