At OurShoppy.com, we aim to deliver your orders quickly and safely through our trusted shipping partners Delhivery, India Post Speed Post, and Shiprocket.
1. Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
2. Shipping Partners
We work with:
- Delhivery – For fast and reliable courier delivery.
- India Post Speed Post – For wide coverage across India, including remote locations.
- Shiprocket – Our logistics aggregator for flexible and efficient shipping options.
3. Delivery Time
- Metro Cities: 3–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Areas & Villages: 5–10 business days
(Delivery timelines may vary due to unforeseen delays such as weather conditions, strikes, or high order volumes.)
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping may be offered on select products or promotions, as mentioned on the product page.
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email/SMS.
- You can track your order directly on the respective courier partner’s website or through our Shiprocket tracking link.
6. Address Accuracy
- Please ensure that your shipping address and contact details are correct when placing the order.
- We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
7. Damaged or Lost Packages
- If your package arrives damaged, please notify us immediately with an unboxing/opening video as proof.
- In case of lost shipments, we will investigate with our shipping partners before processing a replacement or refund.
8. Contact Us
For any shipping-related queries, please contact:
OUR SHOPPY
Pandallur PO, Pandikkad
Malappuram, Kerala – 676521
Email: ourshoppy.com@gmail.com
Phone: +91 80867 87128