At OurShoppy.com, we aim to provide a smooth shopping experience. Please read our cancellation, return, and refund terms carefully before placing your order.
1. Order Cancellation
- Orders can be cancelled before shipment only.
- Once your order has been shipped, cancellation will not be possible.
- To request a cancellation, please contact our customer support team immediately with your order details.
2. Return & Refund Eligibility
We accept returns and issue refunds only in the following cases:
- You received a defective or damaged product.
- You received the wrong product.
3. Verification Requirement
- For any return or refund request, customers must provide a clear unboxing/opening video starting from the unopened package to the product inspection.
- Without an opening video, we may not be able to approve your request.
4. Return & Refund Process
- Requests must be made within 3 days of receiving the order.
- Contact our customer support with your order details, issue description, and the required opening video.
- Once your return request is approved, you will be guided on how to send the product back.
- The product must be returned in original packaging and unused condition.
5. Refund Method
- Refunds will be issued only after we receive and inspect the returned item.
- Approved refunds will be processed to your original payment method within 7-10 working days.
6. Non-Returnable Items
- Products without an unboxing video proof.
- Products returned after 3 days of delivery.
- Products damaged due to misuse or mishandling by the customer.
7. Contact Us
For any cancellation or refund queries, please contact:
OUR SHOPPY
Pandallur PO, Pandikkad
Malappuram, Kerala – 676521
Email: ourshoppy.com@gmail.com
Phone: +91 80867 87128 , +91 907287128